Shipping policy

Shipping Policy

Last updated: August 26, 2026

Giame & Co. is operated by Giame Digital Design LLC.

Thank you for shopping with Giame & Co. We currently ship within the United States and eligible U.S. territories.

Order Processing

Orders begin processing shortly after they are placed.

Please allow approximately 1–3 business days for order processing. Business days do not include weekends or U.S. holidays.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Order-processing time is separate from shipping and delivery time.

Shipping Destinations

We currently ship to:

All 50 U.S. states
P.O. boxes
APO/FPO U.S. military addresses
Puerto Rico
Guam
American Samoa
The U.S. Virgin Islands

We do not currently ship internationally outside eligible U.S. destinations.

Estimated Delivery Times

Products may be fulfilled from different warehouses, including U.S. and overseas fulfillment locations.

Estimated standard shipping times after shipment are:

U.S.-warehouse products: approximately 2–5 business days
Overseas-warehouse products: approximately 5–10 business days

These estimates do not include order-processing time.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high order volume, customs processing, address issues, fulfillment delays, and other circumstances outside our reasonable control may affect delivery.

Expedited or overnight shipping may not be available for all products or orders.

Shipping Delays

We make reasonable efforts to ship orders within the processing timeframe communicated at the time of purchase.

If we learn that we cannot ship your order within the timeframe originally stated, we will notify you of the delay and provide an updated shipping estimate when available.

Where required by applicable law, you will be given the opportunity to either:

Agree to the delayed shipment; or
Cancel the affected order or item and receive a refund for the unshipped merchandise.

If we determine that an item cannot be shipped, we may cancel the affected item or order and issue the applicable refund.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed at checkout before your purchase is completed.

The amount shown at checkout is the customer-facing shipping charge for your order.

Original shipping charges are nonrefundable unless otherwise required by law or provided under our Return and Refund Policy.

Multiple Packages

Products may be fulfilled from different warehouses. Because of this, items within the same order may arrive separately and at different times.

You may receive multiple packages, shipping confirmations, or tracking numbers for a single order.

You will not be charged an additional customer-facing shipping fee solely because your order is divided into multiple packages.

Tracking Your Order

Tracking information may take up to 48 hours to update after your shipping confirmation is sent.

If tracking shows that your package was delivered but you cannot locate it, please:

Check your mailbox, porch, front door, and other delivery areas.
Ask household members or neighbors whether they received it.
Allow one additional business day, as carriers may occasionally mark packages delivered shortly before final delivery.
Contact the shipping carrier using your tracking number.
Contact Giame & Co. if you still need assistance.

We will review the available tracking information and help determine the appropriate next step.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing.

Giame & Co. is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer, except where otherwise required by law.

Additional shipping charges may apply if an order must be resent because of an incorrect or undeliverable address.

Lost Packages

If your package appears to be lost in transit, please contact us with your name and order number.

We will review the available tracking and shipment information and provide the appropriate next steps.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible and include:

Your full name
Your order number
A description of the issue
Clear photographs of the item, packaging, and shipping label

We will review the issue and work with you to determine the appropriate resolution in accordance with our Return and Refund Policy.

Order Changes and Cancellations

Orders begin processing shortly after purchase. Changes and cancellations are not guaranteed after an order has been submitted.

Once an order has entered processing, fulfillment, or shipment, we may no longer be able to modify or cancel it.

Contact Us

For questions about shipping, tracking, delivery, or your order, contact:

Giame & Co.
Operated by Giame Digital Design LLC
Email: support@giame.co
Customer Support: +1 448-200-2514
Mailing Address: 4801 McKnight Rd, #1126, Pittsburgh, PA 15237, United States