Refund policy

Return and Refund Policy

We want you to feel confident shopping with Giame & Co. Please review the following policy before requesting a return.

Returns

We accept eligible return requests for orders delivered within the United States. You have 7 days after your complete order is marked as delivered to request a return.

If your order arrives in multiple packages, the return window begins when the final package is marked as delivered.

To qualify for a return, your item must be:

  • Unworn and unused

  • In its original condition

  • Returned with all original tags attached

  • In its original clear garment packaging with the SKU label

  • Accompanied by your receipt or proof of purchase

To request a return, contact us at support@giame.co within seven days of delivery. Please include your order number, the item you would like to return, and the reason for the return.

If your return is approved, we will provide you with a Return Authorization number and instructions explaining where and how to send your package.

Please do not send your return to the address shown on your original package. Returns sent without prior authorization or to an unauthorized address may not be accepted or refunded.

Approved returns must be shipped within 7 days after the return request is submitted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, incorrect, or the result of a shipping error.

Original shipping and handling charges are nonrefundable.

We recommend using a trackable shipping service and retaining your return tracking information. Giame & Co. is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us immediately at support@giame.co if your item is defective or damaged, or if you received the wrong item. Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the item, packaging, tags, and damage or defect

We will review the information and work with you to make the situation right.

Final Sale and Nonreturnable Items

The following items cannot be returned:

  • Beauty and personal-care products

  • Bodysuits

  • Face masks

  • Intimates and lingerie

  • Jewelry

  • Swimwear

  • Gift cards

  • Items clearly marked “Final Sale”

For hygiene and safety reasons, these items are not eligible for returns, refunds, or exchanges unless they arrive damaged, defective, or incorrect.

Please contact us at support@giame.co before purchasing if you have questions about whether a specific item is returnable.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different size, color, or item is to request a return for the eligible item and place a separate order for the replacement. Return approval is not guaranteed until the item and request have been reviewed.

Refunds

We will notify you after your return has been received and inspected and let you know whether the refund has been approved.

Returns that do not meet the eligibility requirements may be declined or subject to a restocking deduction.

If approved, the eligible refund will be issued to your original payment method. Original shipping and handling charges are not refundable.

Please allow time for the return to be delivered and inspected. After the refund is issued, your bank or credit-card provider may require additional time to process and post the funds to your account.

If more than 15 business days have passed since we notified you that your refund was issued, please contact us at support@giame.co.

International Orders

At this time, standard returns are available only for eligible orders delivered within the United States.

Orders delivered outside the United States are not eligible for standard returns. This does not limit any rights that cannot legally be excluded under applicable consumer-protection laws.

For damaged, defective, or incorrect international orders, contact us immediately at support@giame.co so we can review the issue.

Questions

For questions about returns, refunds, or your order, contact us at:

support@giame.co