Privacy policy

Privacy Policy

Last updated: August 26, 2026

Giame & Co. is operated by Giame Digital Design LLC.

Giame & Co. operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Giame & Co. is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, store, and disclose your personal information when you visit or use our website, make a purchase or other transaction, contact customer support, or otherwise communicate or interact with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, storage, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.

  • Financial and payment information, including payment method information, transaction details, payment confirmation, and other payment-related information. Payment information may be processed directly by Shopify, payment processors, or other third-party service providers.

  • Account information, including your username, password, preferences, settings, and other information associated with your account.

  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as information about past transactions.

  • Customer-support information, including your name, email address, phone number, order number, details about your purchase or support request, and other information you provide when communicating with us.

  • Customer-support call information, which may include audio recordings, transcripts, summaries, and information provided during calls with our customer-support system.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

  • Directly from you, including when you create an account, place an order, contact customer support, participate in a telephone call, visit or use the Services, or otherwise provide information to us.

  • Automatically through the Services, including through your device and through cookies and similar technologies.

  • From Shopify and our service providers, including companies that provide payment processing, fulfillment, shipping, customer support, artificial intelligence, analytics, marketing, cloud storage, and other technology or business services.

  • From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Providing, Tailoring, and Improving the Services

We use personal information to provide the Services, process payments, fulfill orders, arrange shipping, process eligible returns and other transactions, manage customer accounts, remember preferences, provide product recommendations, maintain shopping carts, and otherwise operate and improve Giame & Co.

Customer Support

We use personal information to respond to questions, provide customer service, assist with orders and products, review customer concerns, resolve issues, document support requests, provide follow-up assistance, and maintain our relationship with our customers.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other permitted channels and displaying advertisements for products or services on our Services or other websites.

You may opt out of promotional communications as described below.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping experience, prevent and investigate fraudulent, illegal, unsafe, or malicious activity, protect our customers and business, and secure our Services.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws and regulations, respond to valid legal processes or government requests, participate in legal proceedings, enforce our terms and policies, protect our rights, and protect the rights and safety of our customers and others.

AI-Assisted Customer Support and Call Recording

Giame & Co. may use artificial intelligence-powered technology and third-party service providers, including Jotform, to provide customer support.

When you contact Giame & Co. by telephone or through certain customer-support channels, you may interact with an AI-powered customer-care agent rather than a human representative.

Our telephone support system provides callers with notice regarding recording and transcription before the call proceeds.

Customer-support calls may be recorded, transcribed, summarized, processed, and stored. We may use these recordings, transcripts, summaries, and related information to:

  • Respond to customer questions and support requests

  • Assist with orders, products, shipping, returns, and other customer-service matters

  • Document customer interactions

  • Escalate appropriate matters to human support

  • Follow up on unresolved customer concerns

  • Maintain business and customer-service records

  • Monitor and improve the quality and effectiveness of our customer-support services

  • Protect against fraud, misuse, or other prohibited activity

Information provided during these interactions may include your name, contact information, order number, product or purchase information, shipping information, and details about your customer-service request.

Our AI customer-support tools may access relevant store, product, order, or customer information through integrations with Shopify when necessary to assist with your request.

Where required by applicable law, we provide notice and obtain any required consent before recording or transcribing a telephone conversation.

Please do not provide passwords, Social Security numbers, full payment-card numbers, or other sensitive information that is not necessary to resolve your customer-service request.

If our AI customer-care agent cannot appropriately resolve an issue, certain matters may be escalated to human support.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy, including:

  • Shopify, which hosts and supports our online store and related commerce services.

  • Payment processors and financial-service providers that facilitate payments and transactions.

  • Fulfillment, shipping, and logistics providers that assist us with processing and delivering orders.

  • Customer-support and technology providers, including providers of AI-powered customer-support, telephone, call recording, transcription, communication, cloud-storage, and related services.

  • Analytics, advertising, and marketing providers that help us understand and improve our Services and market our products.

  • Other vendors and service providers that perform services on our behalf.

  • Business partners when necessary to provide requested services or where you have directed or consented to the disclosure.

  • Affiliates or entities within our corporate group, where applicable.

  • Government authorities, legal representatives, or other parties when disclosure is necessary to comply with applicable law, respond to valid legal processes, enforce our terms or policies, or protect our rights or the rights of others.

  • Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, bankruptcy, or sale of some or all of our business or assets.

Our service providers may process personal information on our behalf in connection with the services they provide to us.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers located in countries other than where you reside.

We may also use Shopify features that incorporate information obtained from your interactions with our store and, where applicable, interactions with other merchants or Shopify services.

In circumstances where Shopify independently determines how personal information is processed, Shopify is responsible for that processing and for responding to applicable requests concerning that information.

To learn more about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate and improve the Services, remember preferences, understand how customers use our website, measure performance, provide relevant advertising, and support security and fraud-prevention efforts.

Your ability to control cookies and similar technologies may depend on your browser, device, location, and applicable law.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website or service that is not controlled by us, you should review that third party's privacy and security practices and terms.

We are not responsible for the privacy, security, accuracy, or practices of websites or platforms that we do not control.

Information you make available through public or semi-public platforms, including social-media platforms, may also be visible to other users and third parties.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age at which they may independently consent to the processing of their personal information under applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the information below so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms may be defined by applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable measures designed to protect personal information. However, no security system or method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not use unsecured communication channels to send sensitive or confidential information.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing the Services, maintaining customer and transaction records, providing customer support, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements and policies.

The length of time information is retained may vary depending on the nature of the information, the reason it was collected, applicable legal requirements, and the systems or service providers involved.

Your Rights and Choices

Depending on where you live, you may have certain rights concerning your personal information. These rights are not absolute and may apply only in certain circumstances.

Depending on applicable law, these rights may include:

  • Right to Access or Know. You may have the right to request information about personal information we maintain about you.

  • Right to Delete. You may have the right to request deletion of certain personal information.

  • Right to Correct. You may have the right to request correction of inaccurate personal information.

  • Right to Portability. You may have the right to obtain a copy of certain personal information in a portable format.

  • Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you reside, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as a "sale" or "sharing."

Where available, you may exercise applicable opt-out rights through our Data Sharing Opt-Out page.

If you visit our website with a legally recognized Global Privacy Control preference signal enabled, we will process the signal as required by applicable law.

Communication Preferences

You may unsubscribe from promotional emails using the unsubscribe option included in those messages.

Even if you opt out of promotional communications, we may continue sending non-promotional communications related to transactions, orders, customer support, account activity, security, or other necessary business matters.

You may exercise applicable privacy rights through options provided through the Services or by contacting us using the information below.

We may need to verify your identity before fulfilling certain requests, as permitted or required by applicable law.

Where permitted, you may designate an authorized agent to submit certain privacy requests on your behalf. We may require proof of authorization and may also require you to verify your identity directly with us.

We will not discriminate against you for exercising applicable privacy rights.

Complaints

If you have a complaint about how we process personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal certain decisions regarding your privacy request or lodge a complaint with an applicable privacy or data-protection authority.

International Transfers

We and our service providers may transfer, store, or process personal information outside the country where you live.

Where required by applicable law, international transfers of personal information will be made using recognized legal mechanisms or other appropriate safeguards.

If personal information is transferred from the European Economic Area or United Kingdom to a jurisdiction requiring appropriate transfer safeguards, applicable recognized transfer mechanisms may be used, including Standard Contractual Clauses or equivalent legally recognized safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, service providers, or legal and regulatory requirements.

When we update this Privacy Policy, we will update the "Last updated" date above and provide additional notice when required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, customer-support interactions, or would like to exercise an applicable privacy right, please contact us:

Giame & Co.
Operated by Giame Digital Design LLC
Email: support@giame.co
Customer Support: +1 448-200-2514
Mailing Address: 4801 McKnight Rd, #1126, Pittsburgh, PA 15237, United States